The digital space is growing at quite a fast pace. Document automation is just one of the sectors in the digital space. According to FreightWaves, several factors are pushing the changes. One of them is the customers' expectations. Another one is government regulations and, generally, the speed at which tech people develop innovations. Some companies are happy to take up the new technology. Some of them are just not quite sure if they are ready. They are worried about the efforts and risks that come with the process.  

There have been many new high-tech solutions in trucking in recent years. Most industry leaders and government representatives are for the idea of adopting tech in documentation and the use of AI. This would result in a huge financial gain and openness in the processes. Despite all these positives, not many people are on board with it just yet.  

Research shows that only 1% of the documents in shipping are in digital format. All companies are still using manual paperwork. Many challenges come with manual paperwork. It consumes a lot of time to process orders. It also leads to many mistakes in the processes. Any time wastage has a huge impact. It leads to order delays and even more expenses. Using papers limits shippers from realizing the full potential of AI and other tech solutions. Adopting tech solutions is the way to go, and those who move towards this change will survive and maximize their revenue as well. 

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Intelligent Document Processing (IDP) and Operational Resilience 

Where there is automation, there is operational resilience. IDP provides a platform to handle documents digitally. It reduces errors and the amount of time for processes. In shipping, time is of the essence. AI brings about efficiency and streamlines operations. The IDP means that there will be no more delays. Shippers will process more orders and serve more customers quickly. There will be a guarantee of quality data. The same data will be used to identify trends in the market. In turn, these trends will help in decision-making.  

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Customer Satisfaction 

For any business to succeed, they must focus on their customers' needs. They must deliver just what the customer needs and nothing less. Making the processes faster does just that. If you provide, you attract loyalty. There also is a layer of transparency in the process. AI has been a long time coming. It is a reality. However, most people have not bought the idea yet. Some of them even have their fears. They think that AI will eliminate human employees. They are not aware that AI will make work even better. They will complement each other. ' 

AI has huge potential. When a company chooses AI, all roads will point toward profitability and efficiency. AI is here to help improve processes and not take away people's jobs. IT will streamline everything, starting from customer service to customs clearance. Orders will be processed more quickly and smoothly. There will be fewer errors that, more often than not, are caused by human intervention in the processes. 

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